Cookie Policy

1. Introduction

This Cookie Policy explains how SME System, provided by Real Code Ltd, uses cookies and similar technologies when you visit our website. This policy complies with the UK Privacy and Electronic Communications Regulations (PECR).

2. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

3. How We Use Cookies

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

User authentication and session management
Maintaining your logged-in state
Security and fraud prevention
Multi-tenant data isolation (organisation identification)

These cookies cannot be disabled as they are essential for the Service to operate.

3.2 Functional Cookies

These cookies enable enhanced functionality and personalisation:

Remembering your preferences (language, theme)
Saving your dashboard layout
Remembering filter settings in CRM and Sales modules

3.3 Analytics Cookies

We use analytics cookies to understand how visitors use our website:

Tracking page views and user journeys
Identifying popular features and modules
Measuring performance and identifying issues

We use industry-standard analytics tools that comply with UK data protection regulations.

4. Third-Party Cookies

We may allow trusted third parties to place cookies on your device for specific purposes:

Stripe: Payment processing cookies (essential for subscription payments)
Supabase: Authentication and database session cookies (essential for Service operation)
Vercel: Performance monitoring and error tracking (functional)

5. Cookie Duration

Session Cookies: Deleted when you close your browser
Persistent Cookies: Remain on your device for a set period (typically 30 days to 2 years)
Authentication Cookies: Valid for your session duration (configurable)

6. Managing Cookies

6.1 Browser Settings

You can control and manage cookies through your browser settings. Most browsers allow you to:

View what cookies are stored
Delete individual cookies
Block cookies from specific websites
Block all cookies (this may affect website functionality)

6.2 Impact of Disabling Cookies

Please note that disabling essential cookies will prevent SME System from functioning correctly. You may experience:

Inability to log in or maintain your session
Loss of saved preferences and settings
Issues with payment processing
Reduced functionality across the platform

7. Your Consent

Under UK law, we require your consent for non-essential cookies. We provide a cookie banner on your first visit to SME System where you can:

Accept all cookies
Reject non-essential cookies
Manage your cookie preferences at any time

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or applicable laws. We will notify you of significant changes via email or in-app notification.

9. Contact Us

If you have questions about our use of cookies, please contact us:

Email: [email protected]

Post: Real Code Ltd, 86-90 Paul Street, London, EC2A 4NE

ICO Registration: ZB939242

10. Further Information

For more information about cookies and how to manage them, visit:

Last updated: January 2026